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Jobs at Cowan Insurance Group

Network Technician

Location: Ottawa, Ontario, Canada

Department: Information Technology

Type: Contracted

Min. Experience: Mid Level

Job Summary: The successful candidate will provide Tier 1 support, providing assistance to local and remote network users as well as assist with the maintenance of the Ottawa office network. Responsibilities include: Daily Tier 1 assistance to local and remote users, workstation setup & maintenance, software and hardware system administration including security, trouble shooting, new user setup, hardware and software upgrades, one-on-one end-user training. Note: this is a temporary contract position with the targeted end date of September 30, 2017.

Qualifications:                      

  • College diploma or equivalent
  • Strong trouble shooting skills
  • Practical experience with Microsoft products including: Active Directory, Windows and Microsoft Office (2010 & 2013)
  • Hardware/software troubleshooting abilities
  • TCP/IP understanding and basic network troubleshooting
  • Windows server experience
  • Self-starter, with the ability to perform effectively with minimal supervision.
  • Organizational and documentation skills
  • Willingness and flexibility to work outside normal business hours to do planned updates and testing.
  • Citrix experience an asset.

Résumé des fonctions: Le candidat retenu fournira un appui de niveau 1 en offrant de l'aide aux utilisateurs locaux et à ceux qui travaillent à distance, de même qu'en aidant à la maintenance du réseau du bureau d'Ottawa.

Les responsabilités du titulaire comprennent les suivantes : fournir un appui quotidien de niveau 1 aux utilisateurs locaux et à ceux qui travaillent à distance; procéder à l'installation et à la maintenance des postes de travail; assurer l'administration des logiciels et du matériel, notamment la sécurité; offrir des services de dépannage; créer de nouveaux comptes; assurer la mise à niveau du matériel et des logiciels; offrir de la formation individuelle aux utilisateurs finaux. Remarque : il s'agit d'un poste contractuel temporaire dont la date de fin est prévue le 30 septembre 2017.

Qualifications : Diplôme collégial ou l'équivalent

  • Excellentes aptitudes en résolution de problèmes 
  • Expérience pratique avec les produits Microsoft incluant : Active Directory, Windows et Microsoft Office (2010 et 2013)
  • Aptitudes en résolution de problèmes liés au matériel et aux logiciels
  • Compréhension des réseaux TCP/IP et aptitudes en résolution de problèmes de réseau de base
  • Expérience relative aux serveurs Windows
  • Grande motivation personnelle et capacité à travailler efficacement avec peu de supervision
  • Sens de l'organisation et compétences en documentation
  • Volonté et flexibilité de travailler en dehors des heures habituelles pour procéder aux mises à jour et aux essais prévus.
  • L'expérience avec Citrix est considérée comme un atout.

Cowan has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact the undersigned so that arrangements can be made for the appropriate accommodations to be in place before you begin your employment.

A pre-eminent Canadian owned and operated insurance brokerage and consulting operation, Cowan Insurance Group represents leading national and international insurance companies. Cowan specializes in property, casualty and credit insurance, providing the best value to businesses, organizations and individuals for their insurance and risk management needs. The organization also advises and creates retirement, group benefits, disability management and international benefits programs for employee groups and offers wealth management, financial planning and succession planning services to individuals through its wholly owned financial services subsidiary. Cowan Insurance Group has over 430 employees and currently operates in ten locations across Ontario.  Cowan subsidiary companies include The Williamson Group, Wentworth Financial Services, Cowan Financial Solutions and Millennium CreditRisk Management.  For additional information about Cowan Insurance Group, please refer to www.cowangroup.ca. 

 

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