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Jobs at Cowan Insurance Group

Insurance Coordinator

Location: Hamilton, Ontario, Canada

Department: Wealth Management

Type: Full Time

Min. Experience: Mid Level

Job Summary: 

The role of the Insurance Administrator offers an exciting opportunity to provide service to our advisors and clients by the daily processing and administration of transactions related to Life Insurance products

You will maintain both new and existing business for the advisor.  You will be expected to provide same day service on administrative functions while maintaining a high level of accuracy and professionalism.

The ideal candidate is knowledgeable about the Life Insurance industry, products, practices and processes.


  • Assist Advisors in meeting all service model actions for clients from pre-sale, issue and post issue changes by;
  • Preparation of new client files, filing, printing statements, data management including preparing insurance quotations;
  • Processing insurance applications ensuring for completion and accuracy for submission to insurance carriers including the processing of medicals;
  • Preparation of underwriting requirements for advisors, including managing the underwriting process to completion;
  • Inputting and maintaining data in the Client Relations Management System (CRM);
  • Preparation of new insurance contracts for client delivery;
  • Preparation of premium payment reminders;
  • Handling any post issue policy change requests from clients (ie beneficiary change, face amount changes);
  • Processing of any disbursements (i.e. loans and cash withdrawal);
  • Processing of death claims;
  • Maintenance of underwriting and marketing supplies from insurance carriers;
  • Respond pro-actively to advisors inquiries or concerns;
  • Develop and maintain good advisor and internal relationships while ensuring confidentiality;
  • Support and backup for other Insurance Administrators.


  • Minimum of 3-5 years’ experience within the Insurance Industry;
  • Strong knowledge of Life insurance and Living benefits products;
  • Strong experience with insurance carrier products and illustration software;
  • Strong knowledge of insurance carrier application procedures;
  • University Degree/College Diploma (would be an asset);
  • Individual Agent License (LLQP) (would be an asset);
  • Solid problem solving skills;
  • Strong working knowledge of Microsoft Office Suite of products and CRM;
  • Strong communication skills, both written and verbal;
  • Strong prioritization skills and flexibility to work in a fast paced environment;
  • Strong attention to detail and a high degree of accuracy;
  • Client confidentiality is of the upmost importance;
  • Able to work independently and self-motivated.

We invite interested candidates submit their resume in confidence to human.resources@cowangroup.com. While we appreciate the interest of all applicants, we will contact only those selected for interviews.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. 

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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