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Jobs at Cowan Insurance Group

Software Quality Assurance Analyst

Location: Ottawa, Ontario, Canada

Department: IT

Type: Full Time

Min. Experience: Mid Level

Job Summary:      

The Software Quality Assurance Analyst’s role will be to design, develop and execute system testing as part of the full software development life cycle.  The Software Quality Assurance Analyst will apply proven analytical and problem-solving skills to help validate IT processes through careful testing initiatives.


  • Participate in business requirements analysis (including data analysis)
  • Plan and estimate software quality assurance needs
  • Contribute to quality assurance planning and execution
  • Design, develop and execute manual and automated testing
  • Create test plans, test cases and traceability matrices
  • Perform defect tracking and management using various applications/tools as needed
  • Analyze formal test results to discover and report any defects, configuration and interoperability issues
  • Analyze outstanding defects and recommend solutions
  • Follow best practice quality assurance standards and processes
  • Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and acceptance testing methods.
  • Communicate test progress, test results, and other relevant information to project stakeholders and management.
  • Assist in the development of change control processes, practices, and guidelines for new and existing technologies.
  • Participate in developing, distributing, and coordinating in-depth end-user reviews for modified and new systems or applications.
  • Cultivate and disseminate knowledge of quality assurance best practices.


  • University/College degree in software engineering, computer science or related field.
  • 5+ years of direct experience in software testing and quality assurance
  • In depth experience of various testing concepts (functional and non-functional) for multiple applications
  • Strong knowledge of system testing best practices and methodologies (Agile, Waterfall, etc...) 
  • Understanding of ITIL best practices 
  • Direct hands-on experience with ad hoc query programs, automated testing tools, and reporting software.
  • Extensive practical knowledge in importing data for use in report software, spreadsheets, graphs, and flow charts.
  • Proven data analysis, data verification, and problem-solving abilities.
  • Experience with statistical reporting and analysis.
  • Excellent PC skills
  • Good project management skills and/or substantial exposure to project-based work structures.
  • Excellent understanding of the organization’s goals and objectives.
  • Knowledge of applicable data privacy practices and laws.
  • Previous experience within the insurance industry and group benefits administration is an asset.
  • SQL and C# experience is an asset.
  • Excellent written and oral communication skills.
  • Excellent listening, presentation, and interpersonal skills.
  • Ability to communicate ideas in both technical and user-friendly language.
  • Able to prioritize and execute tasks in a high-pressure environment.
  • Keen attention to detail.
  • Experience working in a team-oriented, collaborative environment.

We invite interested candidates submit their resume in confidence to human.resources@cowangroup.ca. While we appreciate the interest of all applicants, we will contact only those selected for interviews.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. 

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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