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Jobs at Cowan Insurance Group

Bilingual Service Consultant

Location: Ottawa, Ontario, Canada

Department: Client Partnerships

Type: Full Time

Min. Experience: Mid Level

Job Summary: 

This position is responsible for providing service excellence to our small to mid-size group benefits clients.  They will be proactive in follow through providing support to the Consultant, Client Partnerships team as well as other departments, including:

  • Manage inquiries and interfaces directly with policyholders;
  • Finalize specifications for marketing;
  • Assessment and report/presentation preparation for marketing quote results to give to the client;
  • Coordinate carrier finalist presentations;
  • Accountable for the smooth transition of benefits to new carriers ensuring any client risk and exposure is mitigated (i.e. plan mapping, member coverage, communication);
  • Review, prepare & peer review benefit summaries; process amendments; plan design benchmarking reports and employee presentations/communications;
  • Peer review contract, booklet and collective agreement differences and identify risk exposure;
  • Resolve and address escalated client issues and inquires;
  • Assist on specific projects, initiatives and research;
  • Support by demonstrating our services to win a prospect (benchmarking, plan design, collective agreement review, etc.);
  • Participation in finalist presentation as required.


  • Minimum of 3-5 years’ experience in the Group Benefits industry;
  • University Degree/College Diploma;
  • GBA, CEBS designation preferred or working towards;
  • Strong working knowledge of Excel and PowerPoint including excellent knowledge of Microsoft Office, Word, and CRM.
  • Strong communication skills, both written and verbal in both official languages;
  • Strong prioritization skills and flexibility to work in a fast paced environment;
  • Strong attention to detail and a high degree of accuracy;
  • Able to work independently and self-motivated;
  • Maintenance of valid driver’s licence, some travel will be required.

We invite interested candidates submit their resume in confidence to human.resources@cowangroup.ca. While we appreciate the interest of all applicants, we will contact only those selected for interviews.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision. 

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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